Overview

This Lot is centered on ensuring modern, reliable, and accessible ITSO Ticket Vending Machines that align with operational and customer service goals, with an emphasis on durability, compliance with accessibility standards, and integration with existing transport systems. A key outcome is the selection of machines that support a wide range of payment options, including contactless cards, mobile payments, and traditional cash handling, which ensures inclusivity for all passenger demographics. The procurement process has prioritized machines with strong cybersecurity features, remote monitoring capabilities, and straightforward maintenance processes to minimize downtime and operating costs.

Another important outcome is the alignment of the TVMs with long-term strategic objectives such as sustainability, scalability, and future-proofing. The machines meet environmental standards, with energy-efficient components and recyclable materials, while also offering flexibility for future upgrades such as new ticketing products or additional payment methods. User experience is a central consideration, with interfaces designed for clarity, multilingual support, and accessible features for passengers with disabilities. Overall, the procurement process has delivered outcomes that balance technical robustness, customer usability, and value for money, ensuring that the TVMs can serve as a reliable backbone of the transport network for years to come.

• Strong Cybersecurity features;

• Support for a wide range of payment options;

• Integration with existing Transport Systems;

• Energy efficient components;

• Clear interfaces;

• Accessible features for those with disabilities;

• Technical robustness and value for money.

This Framework Lot hosts a number of Suppliers enabling the Users of the Framework to have a wide choice of supply options.