ITSO Part 11 Service

Overview

This Framework Lot provides SAM Members with access to an ITSO Part 11 solution enabling the customer to download smart products or top ups immediately to a remote device such as an NFC enabled phone or a smartcard via an NFC enabled phone.

An ITSO Part 11 solution also enables a number of other retail channels and collection points to provide the customer with a comprehensive network of retail sales and almost immediate fulfilment to their smartcard.

The Part 11 solution works in a number of ways, with a variety of links into Scheme solutions being possible to support the customer with a range of key functionality, including:

  • For the customer - to be offered a seamless and instantaneous option for purchasing new products and topping up existing ones;

  • For the scheme - to have immediate and varied retail options that integrate and interact with 3rd party systems providing customer and card information including automatic fulfilment of ITSO tickets purchased and topped up;

  • For any ITSO smart product - on any Card Media to be delivered through Supplier delivered media and product configuration tools by the SAM Member;

  • The ability for the payment options and requirements to be managed under the control of SAM Members predefined business rules; and

  • Clear and consistent branding options, accessible, easy navigation and appropriate security.

This Framework Lot hosts a number of Suppliers enabling the Users of the Framework to have a wide choice of supply options.

Key Information

PIN Notice 
2023/S 000-009722

Contract Notice       
2023/S 000-014522

Original Tender      
SAM Framework 5 ITT

Request for Information 
RFI Catalogue

Contract Award Notice         
2023/S 000-029683

Framework Start Date
October 1st 2023

Framework End Date         
September 30th 2027

Extension Available         
+1 +1 Years

Award Option         
Direct Award or Further Competition 

Who Should Use This Lot

This Lot is suitable for, but not limited to:

  • Local Authorities, Combined Authorities, Regional Transport Bodies, National Governments or Other Public Sector Bodies wishing to procure an ITSO Part 11 Service;

  • Any Transport Operator wishing to buy an ITSO Part 11 Service.

All users of the National Procurement Framework need to be a Member of SAM. A copy of the Project Initiation Document (PID) for the National Mobilities Procurement Hub is available here.

Guidance Notes

Guidance Notes on how a SAM Member can call-off from the ITSO Part 11 Service Lot are available here.

The Guidance Notes are designed to assist and inform a SAM Member on all aspects of undertaking a call-off from the Framework, including:

  • Scoping a Member's own requirements;

  • Identifying the most suitable Supplier(s) to meet these requirements;

  • Preparing the Call-Off Order;

  • The process for undertaking a Further-Competition (if one is required); and

  • The costs for using the Framework.

Suppliers Available

There are two Suppliers available under this Lot.

Benefits of the Framework

The National Mobilities Procurement Hub Framework Lots are fully compliant with UK procurement legislation for the public sector - so you do not need to run your own procurement process;

  • All Framework Agreements have been upgraded since 2022 and are based upon Crown Commercial Service (CCS) terms;

  • All Suppliers available under this Lot have been assessed for their financial stability, experience, technical ability and commitment to Social Value;

  • All Orders are underpinned by a Framework Agreement, which clearly sets out the terms and conditions of the Order.