Accessible Rail Information and Support Units
Overview
Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence.
These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units will also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids.
By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone.
Key Information
Planned Procurement Notice
2025/S 000-049659
Tender Notice
2025/S 000-052884
Original Tender
Invitation to Tender
Request for Information
RFI Catalogue
Contract Award Notice
2025/S 000-077847
Framework Start Date
February 16th 2026
Framework End Date
February 15th 2030
Extension Available
+1 +1 Years
Award Option
Direct Award or Further Competition
Who Should Use This Lot
This Lot is suitable for, but not limited to:
Local Authorities, Combined Authorities, Regional Transport Bodies, National Governments or Other Public Sector Bodies wishing to procure Accessible Rail Information and Support Units.
All users of the National Procurement Framework need to be a Member of SAM. For details on how to join click here
Guidance Notes
Guidance Notes on how a SAM Member can call-off from the Accessible Rail Information and Support Units Lot will be available shortly. The Guidance Notes are designed to assist and inform a SAM Member on all aspects of undertaking a call-off from the Framework, including:
Scoping a Member's own requirements;
Identifying the most suitable Supplier(s) to meet these requirements;
Preparing the Call-Off Order;
The process for undertaking a Further-Competition (if one is required); and
The costs for using the Framework.
Suppliers Available
There are five Accessible Rail Information and Support Unit Suppliers available under this Lot.
Benefits of the Framework
The National Mobilities Procurement Hub Framework Lots are fully compliant with UK procurement legislation for the public sector - so you do not need to run your own procurement process;
All Framework Agreements have been upgraded since 2022 and are based upon Crown Commercial Service (CCS) terms;
All Suppliers available under this Lot have been assessed for their financial stability, experience, technical ability and commitment to Social Value;
All Orders are underpinned by a Framework Agreement, which clearly sets out the terms and conditions of the Order.